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Portfolio

Hemant Kumar

Bluethink Process Management

"Current process management dashboards often prioritize complexity over usability, leading to user frustration and inefficiencies, ultimately hindering productivity and decision-making."

Context
 

In response to user feedback and evolving business needs, Bluethink has embarked on a project to redesign our process management dashboard. This initiative aims to enhance usability, efficiency, and effectiveness across all levels of project management. By streamlining navigation, improving data visualization, and integrating advanced features, the redesigned dashboard seeks to empower users, from senior business analysts to software engineers, with intuitive tools for seamless project monitoring, planning, and reporting. Through collaborative input, we aim to deliver a user-centric dashboard that not only meets but exceeds the expectations of our diverse user base, ensuring enhanced productivity and informed decision-making across the organization.

30  Weeks

  • Figma

  • Wireframce.CC

  • Fig Jam

  • Microsoft Team

  • Founder

  • Co-Founder

  • 3 Designer

  • 2 Developers

Team
Tools
Duration

Overview

My Role

As a freelance UX designer, the initiative to redesign the process management dashboard for a diverse user base within Bluethink. The primary goal was to enhance user-friendliness and streamline the workflow, addressing key pain points and improving overall efficiency.

The goal is to redesign the dashboard to enhance user-friendliness and streamline the process for a more seamless experience.

Observations

  • Users frequently switch between the dashboard and other tools like Excel, email, and project management software.

  • Many users keep physical notes or separate digital documents to track tasks due to the dashboard’s inefficiencies.

  • Users often ask colleagues for help navigating the dashboard or locating specific information.

User Experience Framework

Users
Objects
Interaction
Envioment
Activites
Dashboard components
Task lists
Meeting minutes
Resource allocation
Project timelines
Team Role
Dashboard navigation
Tool integration

Data visualization

Task assignment
Document sharing
Email communication
Calendar management 
Real-time updates
User feedback
Project Monitoring,
Planning
Reporting
Collaboration
Senior business analysts
Junior business analysts
Tech Lead
Software engineers
Project managers
Software engineers
Department heads
Executives
IT administrators
Office settings
Remote work
Virtual collaboration
Project meetings
On-site operations
Team interactions
Multi-departmental use
Cross-functional teams
Social Media Comparisons
Desktop Usage

Qualitative Research
 

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  • Users find the current dashboard complex and unintuitive.

  • Major pain points include difficulty in generating reports, tracking tasks, and collaborating with team members.

  • Users desire a more streamlined, customizable, and integrated dashboard experience.

​

Quantitative Data

  • Overall user satisfaction is low, with significant issues in ease of use and navigation.

  • Most users rely on core features like project status updates and task lists, while advanced features are underutilized.

  • High error rates and long task completion times indicate significant usability issues.

​

 

Mandeep Kaur

Age: 30
Job Title: Senior Business Analyst
Location: Noida, India

Goals and Needs:

  • Monitor the progress of ongoing projects efficiently.

  • Forecast and prepare for upcoming projects.

  • Ensure resource allocation is optimized across projects.

  • Finds it difficult to get a comprehensive view of project statuses due to fragmented information.

  • Struggles with identifying potential bottlenecks and delays early.

  • Needs better tools to visualize project timelines and dependencies.

Pain Point:

Background

  • Mandeep has been working at the IT company for 7 years and is experienced in business analysis, project management, and process optimization.

  • He collaborates closely with various teams to ensure projects are on track and align with business objectives.

Technology Use

  • Uses a high-performance laptop and dual monitors for multitasking.

  • Proficient with project management tools and business analysis software.

  • Prefers dashboards that provide clear, actionable insights with minimal navigation.

Priya Sharma

Age: 27
Job Title: Junior Business Analyst
Location: Noida, India

Goals and Needs:

  • Monitor the progress of ongoing projects efficiently.

  • Forecast and prepare for upcoming projects.

  • Ensure resource allocation is optimized across projects.

  • Finds it difficult to get a comprehensive view of project statuses due to fragmented information.

  • Struggles with identifying potential bottlenecks and delays early.

  • Needs better tools to visualize project timelines and dependencies.

Pain Point:

Background

  • Priya has been with the IT company for 3 years, focusing on data analysis, project tracking, and reporting.

  • She works under the guidance of senior analysts to support project planning and execution.

Technology Use

  • Uses a high-performance laptop and dual monitors for multitasking.

  • Proficient with project management tools and business analysis software.

  • Prefers dashboards that provide clear, actionable insights with minimal navigation.

Analysis

The user research highlights critical areas for improvement in the old process management dashboard. By addressing these issues through user-centered design and iterative testing, the redesigned dashboard can significantly enhance user satisfaction, efficiency, and overall effectiveness.

Information Architecture

Forget Password

Log In

Dashboard

Dashboard

Settings

Task

Master data

  • User Settings

    • Profile Information

    • Notification Preferences

  • Team Settings

    • Manage Team Members

    • Role and Permissions

  • Dashboard Customization

    • Layout Settings

    • Widget Selection

  • Integrations

    • Third-Party Integrations

    • API Settings

  • Help Center

    • FAQs

    • User Guides

  • Contact Support

    • Submit a Ticket

    • Live Chat

  • Feedback

    • Submit Feedback

    • Feature Requests

  • Resource Allocation

    • Current Allocation

    • Upcoming Needs

  • Availability

    • Team Member Availability

    • Equipment Availability

  • Skills Matrix

    • Skillsets of Team Members

    • Training Needs

  • My Tasks

    • Due Today

    • Upcoming Tasks

    • Overdue Tasks

  • Team Tasks

    • Task Assignment

    • Progress Tracking

    • Priority Level

  • Task Templates

    • Standard Operating Procedures (SOPs)

    • Recurring Task Templates

  • Custom Reports

    • Create New Report

    • Report Templates

  • Resource Allocation

    • Current Allocation

    • Upcoming Needs

  • Availability

    • Team Member Availability

    • Equipment Availability​

  • Project Status Summary

  • Upcoming Deadlines

  • Key Performance Indicators (KPIs)

  • Alerts and Notifications

Wireframe

Log in.jpg
Forget Password.jpg
Dashboard 1 (Redo).png
Task Analytics.jpg
Task list.jpg
master data.png

Typography & Colors

Roboto

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abcdefghijklmnopqrstuvwxyz

1234567890!@#$%^&*()-+

FDF5E1

6696DF

4C73CF

30302B

Home Screen.jpg
Master Data.jpg

Conclussion

This project highlighted the importance of a user-centered design approach in creating effective digital tools. By deeply understanding the needs and challenges of various user roles, we were able to develop a dashboard that significantly improved efficiency, user satisfaction, and overall project management. The redesigned dashboard not only addressed the pain points but also provided a more intuitive and seamless experience, demonstrating the value of thorough research and iterative design in UX projects.

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